AI Services Shaped Around Your Needs
Three focused offerings — each designed to help your organisation unlock practical value from its data assets.
HomeHow We Work
Every engagement at Opticore follows a consistent methodology. We begin with a thorough discovery phase — listening to your objectives, auditing your current data landscape, and identifying where AI can genuinely add value. From there, we develop a detailed scope of work with transparent timelines and deliverables.
During the build phase, we maintain regular check-ins and share progress in plain language. Validation is a critical step: every model or framework we deliver is tested against real data scenarios before handover. The engagement concludes with comprehensive documentation, a training session for your team, and a defined support window.
This approach keeps projects on track and ensures you receive solutions that are both technically sound and practically usable within your organisation.
AI-Enabled Customer Journey Mapping
This service uses AI to analyse and visualise how customers move through your touchpoints — from initial awareness through to post-purchase interactions. We integrate data from your CRM, website analytics, support systems, and transaction records to build a comprehensive journey model. The AI layer identifies drop-off patterns, friction points, and opportunities for improved engagement.
Typical Process:
- Data source audit and access configuration
- Data integration and cleaning
- Journey model development and pattern identification
- Dashboard creation and insight presentation
- Handover with training and documentation
Time Series Forecasting Solutions
A service that builds specialised forecasting models for time-dependent data — sales volumes, website traffic, energy consumption, financial metrics, or any quantity that changes over time. We evaluate multiple modelling approaches against your historical data to identify the most reliable method for your specific patterns. The solution includes confidence intervals and scenario modelling so your planning team can consider multiple futures.
Typical Process:
- Historical data assessment and quality review
- Model selection and benchmark testing
- Model refinement with scenario variables
- Dashboard and reporting layer build
- Training, handover, and recalibration scheduling
AI Data Governance Framework
This offering helps organisations establish robust governance over their data assets in preparation for or alongside AI initiatives. We assess your current data management practices, identify governance gaps, and co-develop policies covering data quality, lineage tracking, access control, retention, and ethical use. The framework is tailored to Malaysian regulatory context including PDPA considerations.
Typical Process:
- Current state assessment of data practices
- Gap analysis against PDPA and industry standards
- Framework and policy co-development
- Roadmap creation with phased implementation steps
- Stakeholder training and handover
Which Solution Fits Your Needs?
Use this comparison to identify the best starting point for your organisation. Many clients combine two or more services over time.
| Feature | Journey Mapping | Forecasting | Governance |
|---|---|---|---|
| Data Integration | |||
| Interactive Dashboards | |||
| Predictive Models | |||
| Policy Templates | |||
| PDPA Alignment | |||
| Training Session | |||
| Starting Price | RM 5,700 | RM 4,500 | RM 2,900 |
Best for
Marketing & CX teams wanting deeper customer insights
Best for
Planning & finance teams needing forward-looking estimates
Best for
Organisations building AI capabilities on solid data foundations
Applied Across All Solutions
Data Security
All client data is handled within secure, access-controlled environments with encryption standards applied at rest and during transfer.
Performance Tracking
Every deliverable includes defined success metrics and ongoing accuracy tracking so you can measure and verify outcomes objectively.
Ongoing Support
Post-delivery support includes a defined window for questions and guidance, with options for extended maintenance and recalibration.
Not Sure Which Solution to Start With?
We are happy to walk you through the options and recommend an approach based on your current situation and goals. No commitment needed — just a conversation.
Book a Consultation