Privacy Policy
Last Updated: 18 January 2026
1. Introduction
Opticore ("we", "us", or "our") is committed to protecting the personal data of visitors to our website and clients who engage our AI consulting services. This Privacy Policy explains what information we collect, why we collect it, how we use and safeguard it, and what rights you have in relation to your data.
This policy applies to all personal data processed through our website at https://opticorens.pro and through our service engagements. It is designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA).
For questions about this policy or your data, contact us at [email protected].
2. Data We Collect
We collect personal data in several ways depending on how you interact with us:
Information you provide directly
When you fill out our contact form or communicate with us via email or phone, we may collect your name, email address, phone number, company name, and details about your enquiry or project requirements.
Information collected automatically
When you visit our website, we may automatically collect certain technical data including your IP address, browser type and version, operating system, referring URL, pages visited, time spent on pages, and general geographic location. This data is collected through cookies and similar technologies.
Third-party services
We may use third-party analytics tools such as Google Analytics to understand how visitors use our site. These services may collect information sent by your browser as part of a web page request, including cookies and your IP address.
3. Legal Basis for Processing
Under the PDPA, we process your personal data based on one or more of the following grounds: your consent (which you provide when submitting a form or accepting cookies), the necessity of processing for the performance of a contract or to take steps at your request before entering a contract, our legitimate interests in operating and improving our business (provided these do not override your rights), and compliance with legal obligations.
4. How We Use Your Data
We use the personal data we collect for the following purposes: responding to your enquiries and providing information about our services, delivering and managing our AI consulting services, sending project-related communications and updates, improving our website and understanding how visitors navigate it, complying with legal and regulatory requirements, and sending occasional communications about our services if you have opted in.
We do not sell, rent, or trade your personal data to third parties for their marketing purposes.
5. Data Sharing
We may share your data with trusted service providers who assist us in operating our website and delivering our services, such as hosting providers, analytics platforms, and email service providers. These providers are contractually required to protect your data and use it only for the purposes we specify.
We may also disclose your data if required to do so by law, regulation, legal process, or governmental request.
6. Data Protection Measures
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit using TLS/SSL, secure storage on servers with restricted access, regular security reviews of our systems and processes, access controls limiting data availability to authorised personnel, and established breach notification procedures.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Contact form submissions are retained for up to 24 months from the date of your enquiry. Client project data is retained for the duration of the engagement plus 36 months for reference and support purposes. Analytics data is retained in aggregated form and is not personally identifiable after 26 months.
When retention periods expire, data is securely deleted or anonymised.
8. Cookies
Our website uses cookies to enhance your browsing experience and gather analytical data. We use essential cookies for basic site functionality, analytics cookies to understand visitor behaviour, and preference cookies to remember your settings.
For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.
9. Your Rights
Under the PDPA, you have the right to access the personal data we hold about you and request a copy, to request correction of inaccurate or incomplete data, to withdraw your consent to data processing at any time, to request the deletion of your personal data where there is no compelling reason for continued processing, and to lodge a complaint with the Department of Personal Data Protection (JPDP) if you believe your data has been handled improperly.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 21 days.
10. Third-Party Links
Our website may contain links to external sites that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.
11. Children's Privacy
Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that we have collected data from a minor without appropriate consent, we will take steps to delete that information promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the revised policy.
13. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us: